FAQ - Clan Care

Frequently Asked Questions on Outsourcing

1. How do healthcare call centers improve patient satisfaction?

Healthcare call center respond to a range of questions, including general patient support, prescription refills, and appointment scheduling. Call centers that operate during odd hours make sure that patients may get help even when the clinic is closed, thereby improving patient satisfaction.

2. How do healthcare call centers ensure HIPAA compliance?

Healthcare call centers prioritize HIPAA compliance by implementing strict protocols to protect sensitive patient information. By adhering to HIPAA regulations, healthcare call centers help build trust between healthcare providers and their patients. In addition, we have ISO certification and are PCI, DSS, and GDPR compliant.

3. How do telecom BPO services enhance patient engagement?

Telecom BPO services offer a range of tools to enhance patient engagement, including automated scheduling systems for appointments and reminders, multi-channel communication options (such as phone, email, text, and live chat), and real-time data integration with healthcare providers’ systems. BPOs ensure top-notch customer service.

4. How do healthcare Managed Service Providers (MSP) improve patient satisfaction?

Healthcare MSPs improve patient satisfaction by reducing the administrative burden on healthcare providers, allowing them to dedicate more time and resources to their patients. With services like 24/7 inbound call centers, patients can communicate with their healthcare providers anytime, ensuring timely support and resolution of concerns.

5. What is a medical BPO?

Medical BPO (Business Process Outsourcing) is a business where you can outsource non-clinical tasks such as billing, coding, patients calls, appointment scheduling and scribing to third-party providers.

6. What is care gap closure?

A “gap in care” is defined as the discrepancy between recommended health care best practices and the care that is actually provided. This can manifest itself in several different ways; the most common include: Individuals that are missing age-based or annual screenings or vaccines.

7. What is managed care in healthcare BPO?

Managed care refers to outsourcing non-clinical tasks related to managed care systems.

8. What are the key benefits of partnering with a Healthcare MSP?

Partnering with a Healthcare MSP (Managed Service Provider) offers multiple benefits such as streamlining administrative tasks (e.g., care coordination, pharmacy updates), reducing operational overhead by handling functions like medical billing and collections, and providing 24/7 healthcare call center support for seamless patient communication.